Achieving customer experience excellence through a quality management system - Jarvis, Alka; Morales, Luis; Ranadive, Ulka (Milwaukee, Wisconsin : ASQ Quality Press, 2016)
Includes bibliographical references and index.
Description based on print version record.
Electronic reproduction. Ann Arbor, MI : ProQuest, 2018. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Keywords: Customer services -- Quality control; Quality control; Industrial management; Electronic books