Service Design Capabilities. - Morelli, Nicola; de Götzen, Amalia; Simeone, Luca. (Cham : Springer International Publishing AG, 2020)
5.4.2 Hackathons in the Open4Citizens Project -- References -- 6 Designing for the Level of 'Service as Systemic Institutions' -- 6.1 What Are Designers Designing at This Level? -- 6.2 The Role of Design at This Level -- 6.3 Design Capabilities at This Level -- 6.3.1 Vision Building -- 6.3.2 Modelling -- 6.3.3 Working Across Different Logical Levels -- 6.3.4 Addressing the Context -- 6.3.5 Summary -- 6.4 Cases -- 6.4.1 The Reform of the Australian Taxation System -- 6.4.2 Living Labs -- References -- 7 Navigating Service Design Tools Using the Map of Capabilities -- 7.1 Towards an Operative Paradigm -- 7.1.1 Service as Interaction: Analytical Capabilities -- 7.1.2 Service as Interaction: Design Capabilities -- 7.1.3 Service as Interaction: Representation Capabilities -- 7.1.4 Service as Infrastructure: Analytical Capabilities -- 7.1.5 Service as Infrastructure: Design Capabilities -- 7.1.6 Service as Infrastructure: Representation Capabilities -- 7.1.7 Service as Systemic Institution: Analytical Capabilities -- 7.1.8 Service as Systemic Institution: Design Capabilities -- 7.1.9 Service as Systemic Institution: Representation Capabilities -- 7.2 References to the Tools Mentioned in This Book -- References -- 8 Beyond This Book -- References.
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Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2023. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.
Keywords: Electronic books