Tourist customer service satisfaction an encounter approach - Noe, Francis P., 1939-; Uysal, Muzaffer; Magnini, Vincent P.; ProQuest (Firm) (London ; New York : Routledge, 2010)
Includes bibliographical references and index.
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Keywords: Tourism -- Management; Hospitality industry -- Management; Electronic books