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EBC515798 |
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MiAaPQ |
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20200520144314.0 |
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090803s2010 nyu sb 001 0 eng d |
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|z 2009031674
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|z 9780814415382
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|a HF5415.5
|b .I543 2010
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0 |
4 |
|a 658.8/12
|2 22
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1 |
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|a Inghilleri, Leonardo.
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| 245 |
1 |
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|a Exceptional service, exceptional profit
|h [electronic resource] :
|b the secrets of building a five-star customer service organization /
|c Leonardo Inghilleri and Micah Solomon.
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| 260 |
|
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|a New York :
|b American Management Association,
|c 2010.
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| 300 |
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|a xvi, 170 p.
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| 504 |
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|a Includes bibliographical references and index.
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| 533 |
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|a Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
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| 650 |
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0 |
|a Customer services.
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| 650 |
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0 |
|a Consumer satisfaction.
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| 650 |
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0 |
|a Customer loyalty.
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| 655 |
|
4 |
|a Electronic books.
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| 700 |
1 |
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|a Solomon, Micah.
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| 710 |
2 |
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|a ProQuest (Firm)
|
| 856 |
4 |
0 |
|u https://ebookcentral.proquest.com/lib/matrademy/detail.action?docID=515798
|z Click to View
|
