Inghilleri, L., & Solomon, M. (2010). Exceptional service, exceptional profit: The secrets of building a five-star customer service organization. New York: American Management Association.
Chicago Style CitationInghilleri, Leonardo., and Micah Solomon. Exceptional Service, Exceptional Profit: The Secrets of Building a Five-star Customer Service Organization. New York: American Management Association, 2010.
MLA CitationInghilleri, Leonardo., and Micah Solomon. Exceptional Service, Exceptional Profit: The Secrets of Building a Five-star Customer Service Organization. New York: American Management Association, 2010.
Warning: These citations may not always be 100% accurate.