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02055nam a2200469 a 4500 |
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EBC483752 |
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MiAaPQ |
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20200520144314.0 |
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m o d | |
| 007 |
cr cn||||||||| |
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090202s2009 cau sb 001 0 eng |
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|z 2009002120
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|a GBA930828
|2 bnb
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| 016 |
7 |
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|z 014937859
|2 Uk
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| 020 |
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|z 9781576759011 (pbk. : alk. paper)
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| 020 |
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|z 1576759016 (pbk. : alk. paper)
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| 035 |
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|a (MiAaPQ)EBC483752
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| 035 |
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|a (Au-PeEL)EBL483752
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| 035 |
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|a (CaPaEBR)ebr10315417
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| 035 |
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|a (CaONFJC)MIL230062
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| 035 |
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|a (OCoLC)449521239
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| 040 |
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|a MiAaPQ
|c MiAaPQ
|d MiAaPQ
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| 050 |
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4 |
|a HD59.2
|b .K34 2009
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| 082 |
0 |
4 |
|a 659.2
|2 22
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| 100 |
1 |
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|a Kador, John.
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| 245 |
1 |
0 |
|a Effective apology
|h [electronic resource] :
|b mending fences, building bridges, and restoring trust /
|c John Kador.
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| 250 |
|
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|a 1st ed.
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| 260 |
|
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|a San Francisco :
|b Berrett-Koehler Publishers,
|c 2009.
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| 300 |
|
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|a 273 p.
|
| 490 |
1 |
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|a A BK business book
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| 504 |
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|a Includes bibliographical references (p. 243-251) and index.
|
| 505 |
0 |
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|a The age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do's and don'ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices.
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| 533 |
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|a Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
|
| 650 |
|
0 |
|a Corporate image.
|
| 650 |
|
0 |
|a Apologizing.
|
| 650 |
|
0 |
|a Corporations
|x Public relations.
|
| 650 |
|
0 |
|a Business communication.
|
| 650 |
|
0 |
|a Crisis management.
|
| 655 |
|
4 |
|a Electronic books.
|
| 710 |
2 |
|
|a ProQuest (Firm)
|
| 830 |
|
0 |
|a BK business book.
|
| 856 |
4 |
0 |
|u https://ebookcentral.proquest.com/lib/matrademy/detail.action?docID=483752
|z Click to View
|
