APA Citation

Kador, J. (2009). Effective apology: Mending fences, building bridges, and restoring trust. San Francisco: Berrett-Koehler Publishers.

Chicago Style Citation

Kador, John. Effective Apology: Mending Fences, Building Bridges, and Restoring Trust. San Francisco: Berrett-Koehler Publishers, 2009.

MLA Citation

Kador, John. Effective Apology: Mending Fences, Building Bridges, and Restoring Trust. San Francisco: Berrett-Koehler Publishers, 2009.

Warning: These citations may not always be 100% accurate.