Enhancing customer experience in the service industry : a global perspective - Altinay, Levent; Poudel, Surya (Newcastle upon Tyne, England : Cambridge Scholars Publishing, 2015)
Includes bibliographical references at the end of each chapters.
Description based on online resource; title from PDF title page (ebrary, viewed June 17, 2016).
Electronic reproduction. Ann Arbor, MI : ProQuest, 2016. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Keywords: Customer services -- Management; Service industries -- Customer services; Service industries -- Case studies; Electronic books