Bolton, R. N. (2016). Service excellence: Creating customer experiences that build relationships (First edition.). New York, New York (222 East 46th Street, New York, NY 10017): Business Expert Press.
Chicago Style CitationBolton, Ruth N. Service Excellence: Creating Customer Experiences That Build Relationships. First edition. New York, New York (222 East 46th Street, New York, NY 10017): Business Expert Press, 2016.
MLA CitationBolton, Ruth N. Service Excellence: Creating Customer Experiences That Build Relationships. First edition. New York, New York (222 East 46th Street, New York, NY 10017): Business Expert Press, 2016.
Warning: These citations may not always be 100% accurate.