Relationship marketing re-imagined : marketing's inevitable shift from exchanges to value cocreating relationships /
Marketing is arguably amidst a paradigm shift. Marketing orientation is shifting away from creating exchanges (sales) to creating value (satisfaction) and relationships (cocreating value). Ultimately, the main objective of all marketing activities is value creation. In vast majority of cases, value...
Main Authors: | Malhotra, Naresh K., (Author), Uslay, Can, 1973-, (Author), Bayraktar, Ahmet., (Author) |
---|---|
Format: | eBook |
Language: | English |
Published: |
New York, New York (222 East 46th Street, New York, NY 10017) :
Business Expert Press,
2016.
|
Edition: | First edition. |
Series: | Marketing strategy collection.
|
Subjects: | |
Online Access: | Click to View |
Similar Items
-
Service excellence : creating customer experiences that build relationships /
by: Bolton, Ruth N.
Published: (2016) -
Brand advocates turning enthusiastic customers into a powerful marketing force /
by: Fuggetta, Rob.
Published: (2012) -
Customers inside, customers outside : designing and succeeding with enterprise customer-centricity concepts, practices, and applications /
by: Lowenstein, Michael W., 1942-,
Published: (2014) -
ANALISIS KUALITAS PELAYANAN PADA KESETIAAN PELANGGAN MELALUI PEMASARAN RELASIONAL PADA “UMM INN“ HOTEL PENDIDIKAN DI MALANG
by: Juliati, Ratih
Published: (2011) -
Navigating the Landscape of Transactions : Understanding Firms’ Transactional Governance Structures in Six Latin American Countries
by: Francis, David C.
Published: (2020)