A service engineering method for knowledge-intense person-oriented services - Menschner, Philipp (Kassel, Germany : kassel university press, 2015)
Includes bibliographical references.
Description based on online resource; title from PDF title page (ebrary, viewed June 9, 2016).
Electronic reproduction. Ann Arbor, MI : ProQuest, 2016. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Keywords: Computer service industry; Computer industry -- Customer services; Electronic books