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4 |
|a HE8788
|b .G86 2007
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| 100 |
1 |
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|a Gungor, Huseyin.
|
| 245 |
1 |
0 |
|a Observing and registering emotional satisfaction of customer contacts
|h [electronic resource] :
|b for customer satisfaction & loyalty /
|c Huseyin Gungor.
|
| 260 |
|
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|a Amsterdam :
|b Vossiuspers UvA,
|c c2007.
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| 300 |
|
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|a xiii, 176 p. :
|b ill.
|
| 504 |
|
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|a Includes bibliographical references.
|
| 505 |
0 |
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|a pt. 1. Conceptual model, literature review and research questions -- pt. 2. ESCC surveys & results.
|
| 533 |
|
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|a Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
|
| 650 |
|
0 |
|a Call centers.
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| 650 |
|
0 |
|a Customer relations.
|
| 655 |
|
4 |
|a Electronic books.
|
| 710 |
2 |
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|a ProQuest (Firm)
|
| 856 |
4 |
0 |
|u https://ebookcentral.proquest.com/lib/matrademy/detail.action?docID=420066
|z Click to View
|
