Wake up your call center how to be a better call center agent - D'Ausilio, Rosanne, 1941-; ProQuest (Firm) (West Lafayette, Ind. : Ichor Business Books, 2005)
Includes bibliographical references (p. 138-140) and index.
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Keywords: Customer services -- Management; Call centers -- Management; Electronic books