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20200520144314.0 |
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|a (OCoLC)923340100
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|c MiAaPQ
|d MiAaPQ
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4 |
|a HF5415.5
|b .D19 2005
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| 082 |
0 |
4 |
|a 658.8/12
|2 21
|
| 100 |
1 |
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|a D'Ausilio, Rosanne,
|d 1941-
|
| 245 |
1 |
0 |
|a Wake up your call center
|h [electronic resource] :
|b how to be a better call center agent /
|c Rosanne D'Ausilio.
|
| 250 |
|
|
|a 4th ed.
|
| 260 |
|
|
|a West Lafayette, Ind. :
|b Ichor Business Books,
|c c2005.
|
| 300 |
|
|
|a xviii, 212 p. :
|b ill.
|
| 490 |
1 |
|
|a Customer access management
|
| 504 |
|
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|a Includes bibliographical references (p. 138-140) and index.
|
| 533 |
|
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|a Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
|
| 650 |
|
0 |
|a Customer services
|x Management.
|
| 650 |
|
0 |
|a Call centers
|x Management.
|
| 655 |
|
4 |
|a Electronic books.
|
| 710 |
2 |
|
|a ProQuest (Firm)
|
| 830 |
|
0 |
|a Customer access management.
|
| 856 |
4 |
0 |
|u https://ebookcentral.proquest.com/lib/matrademy/detail.action?docID=3398626
|z Click to View
|
