APA Citation

D'Ausilio, R. (2005). Wake up your call center: How to be a better call center agent (4th ed.). West Lafayette, Ind.: Ichor Business Books.

Chicago Style Citation

D'Ausilio, Rosanne. Wake Up Your Call Center: How to Be a Better Call Center Agent. 4th ed. West Lafayette, Ind.: Ichor Business Books, 2005.

MLA Citation

D'Ausilio, Rosanne. Wake Up Your Call Center: How to Be a Better Call Center Agent. 4th ed. West Lafayette, Ind.: Ichor Business Books, 2005.

Warning: These citations may not always be 100% accurate.