Responding to crisis a rhetorical approach to crisis communication - Millar, Dan Pyle, 1938-; Heath, Robert L. (Robert Lawrence), 1941-; ProQuest (Firm) (Mahwah, N.J. : Lawrence Erlbaum, 2004)
pt. 1. Crisis preparation : planning for the inevitable -- pt. 2. Crisis response : the time to speak -- pt. 3. After the dance is over : postcrisis response.
Includes bibliographical references and indexes.
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Keywords: Crisis management; Communication in management; Organizational change; Electronic books