Disintegrating democracy at work labor unions and the future of good jobs in the service economy - Doellgast, Virginia Lee, 1976-; ProQuest (Firm) (Ithaca : ILR Press, 2012)
Includes bibliographical references and index.
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Keywords: Call centers -- United States; Call centers -- Germany; Telecommunication -- Employees -- Labor unions -- United States; Telecommunication -- Employees -- Labor unions -- Germany; Service industries workers -- Labor unions -- United States; Service industries workers -- Labor unions -- Germany; Industrial management -- Employee participation -- United States; Industrial management -- Employee participation -- Germany; Electronic books