Beyond customer service, revised - Gerson, Richard F.; ProQuest (Firm) (Menlo Park, Calif. : Crisp Publications, 1998)
"Effective programs for retaining your customers"--Cover.
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Keywords: Customer relations; Customer services; Electronic books