APA Citation

Gerson, R. F. (1998). Beyond customer service, revised (Rev. ed.). Menlo Park, Calif.: Crisp Publications.

Chicago Style Citation

Gerson, Richard F. Beyond Customer Service, Revised. Rev. ed. Menlo Park, Calif.: Crisp Publications, 1998.

MLA Citation

Gerson, Richard F. Beyond Customer Service, Revised. Rev. ed. Menlo Park, Calif.: Crisp Publications, 1998.

Warning: These citations may not always be 100% accurate.