Managing quality customer service a practical guide for establishing a service operation - Martin, William B.; ProQuest (Firm) (Los Altos, Calif. : Crisp, 1989)
Includes bibliographical references.
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Keywords: Customer services -- Management; Customer relations; Electronic books