APA Citation

Martin, W. B. (1989). Managing quality customer service: A practical guide for establishing a service operation. Los Altos, Calif.: Crisp.

Chicago Style Citation

Martin, William B. Managing Quality Customer Service: A Practical Guide for Establishing a Service Operation. Los Altos, Calif.: Crisp, 1989.

MLA Citation

Martin, William B. Managing Quality Customer Service: A Practical Guide for Establishing a Service Operation. Los Altos, Calif.: Crisp, 1989.

Warning: These citations may not always be 100% accurate.