APA Citation

Gerson, R. F. (1993). Measuring customer satisfaction. Menlo Park, Calif.: Crisp Publications.

Chicago Style Citation

Gerson, Richard F. Measuring Customer Satisfaction. Menlo Park, Calif.: Crisp Publications, 1993.

MLA Citation

Gerson, Richard F. Measuring Customer Satisfaction. Menlo Park, Calif.: Crisp Publications, 1993.

Warning: These citations may not always be 100% accurate.