Customer relationship management systems handbook - Sharp, Duane E.; ProQuest (Firm) (Boca Raton : Auerbach Publications, 2003)
Includes bibliographical references (p. 233-234) and index.
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Keywords: Customer relations -- Management; Customer relations -- Management -- Data processing; Electronic books