Improving tourism and hospitality services - Laws, Eric, 1945-; ProQuest (Firm) (Cambridge, MA : Cabi Pub., 2004)
Includes bibliographical references and index.
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Keywords: Consumer satisfaction; Hospitality industry; Tourism; Electronic books