rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Business process improvement toolbox
  name:
    name part: Andersen, Bjrn
    role:
      role term: creator
    role:
      role term: author.
  type of resource: text
  genre: bibliography
  genre: Electronic books.
  origin info:
    place:
      place term: wiu
    date issued: 2007
    edition: Second edition.
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: remote
    extent: 1 online resource (312 pages) : illustrations
  table of contents: Business process improvement -- Why is improvement necessary? -- A business process improvement framework -- Understanding the organization's stakeholders and strategic direction -- Stakeholder expectations of improvement -- Reviewing the organization's strategy -- SWOT analysis -- Competitive forces analysis -- Strategy map -- Understanding your current business processes -- From processes to departments to business processes -- Definition of a business process -- Classification of business processes -- Identifying the organization's business processes -- Business process modeling -- Relationship mapping -- Traditional flowchart -- Cross-functional flowchart -- Flowchart divided into process segments -- Several-leveled flowchart -- Flowchart with statistics -- Paper-and-pencil or PC? -- Using performance measurement in business process improvement -- The role of performance measurement in business process improvement -- Implementing a performance measurement system -- Performance indicators -- Creating a business process improvement roadmap -- Improvement project planning -- Trend analysis -- Spider chart -- Performance matrix -- Criteria testing -- Quality function deployment -- Organizing for business process improvement -- Business process improvement skills -- Organizational modes that support business process improvement -- Quality circles -- Cross-functional teams -- Stimulating an improvement culture -- The business process improvement toolbox -- The need for a toolbox -- A business process improvement model -- The tools in the toolbox -- Tools for collecting data about the performance shortcoming -- Sampling -- Surveying -- Check sheet -- Problem concentration diagram -- Tools for analyzing the performance shortcoming -- Critical incident -- Pareto chart -- Cause-and-effect chart -- Five whys analysis -- Scatter chart -- Histogram -- Relations diagram -- Matrix diagram -- Is-is not analysis -- Bottleneck analysis -- Tools for generating ideas and choosing a…
  note: Bjrn Andersen.
  note: Includes bibliographical references (pages 287-290) and index.
  subject:
    topic: Reengineering (Management)
  subject:
    topic: Benchmarking (Management)
  subject:
    topic: Reengineering (Management)
    genre: Charts, diagrams, etc
  classification: HD58.87 .A53 2007
  classification: 658.4/063
  related item:
    title info:
      title: Business process improvement toolbox
    name:
      name part: Andersen, Bjrn.
    origin info:
      publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2007
    physical description:
      extent: xvi, 296 pages ; 26 cm
    identifier: (OCoLC)ocn123350131
    identifier: (DLC)10929641
  identifier: 9780873897198 (alk. paper)
  identifier: 0873897196 (alk. paper)
  identifier: 9780873897198
  identifier: https://ebookcentral.proquest.com/lib/matrademy/detail.action
  record info:
    record content source: MiAaPQ
    record creation date: 070416
    record change date: 20200520144314.0
    record identifier: EBC3002674
    language of cataloging:
      language term: eng