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01848nam a2200433 i 4500 |
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EBC3002665 |
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MiAaPQ |
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20200520144314.0 |
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m o d | |
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cr cnu|||||||| |
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090709t20092010wiua ob 001 0 eng|d |
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|z 9780873897754 (hc)
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|z 0873897757 (hc)
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|a 9780873897754
|q (electronic bk.)
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|a (MiAaPQ)EBC3002665
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|a (Au-PeEL)EBL3002665
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|a (CaPaEBR)ebr10929632
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|a (OCoLC)893682642
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|a MiAaPQ
|b eng
|e rda
|e pn
|c MiAaPQ
|d MiAaPQ
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|a HF5415.335
|b .G65 2009
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|a 658.8/12
|2 22
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|a Goldstein, Sheldon D.,
|e author.
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|a Superior customer satisfaction and loyalty :
|b engaging customers to drive performance /
|c Sheldon D. Goldstein.
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|a Milwaukee, Wisconsin :
|b ASQ Quality Press,
|c 2009.
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|c 2010
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| 300 |
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|a 1 online resource (136 pages) :
|b illustrations
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| 336 |
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|a text
|2 rdacontent
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| 337 |
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|a computer
|2 rdamedia
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| 338 |
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|a online resource
|2 rdacarrier
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| 504 |
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|a Includes bibliographical references and index.
|
| 588 |
|
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|a Description based on print version record.
|
| 590 |
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|a Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
|
| 650 |
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0 |
|a Consumer satisfaction.
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| 650 |
|
0 |
|a Customer loyalty.
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| 650 |
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0 |
|a Customer relations.
|
| 655 |
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4 |
|a Electronic books.
|
| 776 |
0 |
8 |
|i Print version:
|a Goldstein, Sheldon D.
|t Superior customer satisfaction and loyalty : engaging customers to drive performance.
|d Milwaukee, Wisconsin : ASQ Quality Press, 2009
|h xii, 124 pages ; 24 cm
|z 9780873897754
|w (OCoLC)ocn424454991
|w (DLC)10929632
|
| 797 |
2 |
|
|a ProQuest (Firm)
|
| 856 |
4 |
0 |
|u https://ebookcentral.proquest.com/lib/matrademy/detail.action?docID=3002665
|z Click to View
|
