APA Citation

Goldstein, S. D. (2009). Superior customer satisfaction and loyalty: Engaging customers to drive performance. Milwaukee, Wisconsin: ASQ Quality Press.

Chicago Style Citation

Goldstein, Sheldon D.. Superior Customer Satisfaction and Loyalty: Engaging Customers to Drive Performance. Milwaukee, Wisconsin: ASQ Quality Press, 2009.

MLA Citation

Goldstein, Sheldon D.. Superior Customer Satisfaction and Loyalty: Engaging Customers to Drive Performance. Milwaukee, Wisconsin: ASQ Quality Press, 2009.

Warning: These citations may not always be 100% accurate.