Merrill, P. (2009). Do it right the second time: Benchmarking best practices in the quality change process (Second edition.). Milwaukee, Wisconsin: ASQ Quality Press.
Chicago Style CitationMerrill, Peter. Do It Right the Second Time: Benchmarking Best Practices in the Quality Change Process. Second edition. Milwaukee, Wisconsin: ASQ Quality Press, 2009.
MLA CitationMerrill, Peter. Do It Right the Second Time: Benchmarking Best Practices in the Quality Change Process. Second edition. Milwaukee, Wisconsin: ASQ Quality Press, 2009.
Warning: These citations may not always be 100% accurate.