http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
Customer satisfaction research management
a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations
1 online resource (264 pages) : illustrations
Includes bibliographical references and index.
Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations
Milwaukee, Wisconsin : ASQ Quality Press, c2004