rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Customer satisfaction research management
    sub title: a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations
  name:
    name part: Allen, Danica R.
    name part: 1959-
    role:
      role term: creator
    role:
      role term: author.
  name:
    name part: American Society for Quality
  type of resource: text
  genre: bibliography
  genre: Electronic books.
  origin info:
    place:
      place term: wiu
    date issued: 2004
    copyright date: 2004
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: remote
    extent: 1 online resource (264 pages) : illustrations
  note: Derek R. Allen.
  note: Includes bibliographical references and index.
  subject:
    topic: Consumer satisfaction
    topic: Research
  subject:
    topic: Customer loyalty
    topic: Research
  subject:
    topic: Customer services
    topic: Quality control
    topic: Research
  subject:
    topic: Customer services
    topic: Management
    topic: Research
  subject:
    topic: Marketing research
    topic: Management
  classification: HF5415.335 .A432 2004
  classification: 658.8/343
  related item:
    title info:
      title: Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations
    name:
      name part: Allen, Danica R., 1959-
    origin info:
      publisher: Milwaukee, Wisconsin : ASQ Quality Press, c2004
    physical description:
      extent: xv, 248 pages
    identifier: 2004003921
  identifier: 9780873895934
  identifier: https://ebookcentral.proquest.com/lib/matrademy/detail.action
  record info:
    record content source: MiAaPQ
    record creation date: 140805
    record change date: 20200520144314.0
    record identifier: EBC3002506
    language of cataloging:
      language term: eng