Class acts service and inequality in luxury hotels - Sherman, Rachel, 1970-; ProQuest (Firm) (Berkeley : University of California Press, 2006)
Includes bibliographical references and index.
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Keywords: Hospitality industry -- Customer services -- United States; Hotels -- United States -- Management; Luxuries -- Social aspects -- United States; Social classes -- United States; Electronic books