Hearit, K. M. (2006). Crisis management by apology: Corporate responses to allegations of wrongdoing. Mahwah, N.J.: Lawrence Erlbaum Associates.
Chicago Style CitationHearit, Keith Michael. Crisis Management By Apology: Corporate Responses to Allegations of Wrongdoing. Mahwah, N.J.: Lawrence Erlbaum Associates, 2006.
MLA CitationHearit, Keith Michael. Crisis Management By Apology: Corporate Responses to Allegations of Wrongdoing. Mahwah, N.J.: Lawrence Erlbaum Associates, 2006.
Warning: These citations may not always be 100% accurate.