Selling to anyone over the phone - Walkup, Renee P., 1957-; McKee, Sandra L., 1952-; ProQuest (Firm) (New York : AMACOM, 2006)
Polishing your phone sales tools -- The playing process -- Identifying personality types over the phone -- Getting gatekeepers to work for you -- Planning and tracking -- Setting up for success -- Listening through the words -- Asking high-value questions -- Selling through objections -- Negotiating the close.
Includes index.
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Keywords: Telephone selling; Electronic books