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4 |
|a HF5415.5
|b .I66 2002
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| 245 |
0 |
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|a Innovation and quality improvement in service organizations
|h [electronic resource] /
|c guest editors, Alison M. Dean and Ross L. Chapman.
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| 260 |
|
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|a Bradford, England :
|b Emerald Group Publishing,
|c c2002.
|
| 300 |
|
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|a 103 p.
|
| 490 |
0 |
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|a Managing service quality ;
|v v.12, no. 6
|
| 533 |
|
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|a Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
|
| 650 |
|
0 |
|a Customer services
|x Management.
|
| 650 |
|
0 |
|a Customer services
|x Quality control.
|
| 655 |
|
4 |
|a Electronic books.
|
| 700 |
1 |
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|a Chapman, R. L.
|q (Ross L.)
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| 700 |
1 |
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|a Dean, Alison M.
|
| 710 |
2 |
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|a ProQuest (Firm)
|
| 856 |
4 |
0 |
|u https://ebookcentral.proquest.com/lib/matrademy/detail.action?docID=232304
|z Click to View
|
