APA Citation

Lacity, M., & Willcocks, L. (2015). Nine keys to world-class business process outsourcing. London, England: Bloomsbury.

Chicago Style Citation

Lacity, Mary,, and Leslie Willcocks. Nine Keys to World-class Business Process Outsourcing. London, England: Bloomsbury, 2015.

MLA Citation

Lacity, Mary,, and Leslie Willcocks. Nine Keys to World-class Business Process Outsourcing. London, England: Bloomsbury, 2015.

Warning: These citations may not always be 100% accurate.