Continual service improvement manager : careers in IT service management - Whapples, David (Wiltshire, England : BCS, 2015)
Includes bibliographical references and index.
Description based on online resource; title from PDF title page (ebrary, viewed March 9, 2015).
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Keywords: Information technology -- Management; Support services (Management); Electronic books