Customer's new voice : extreme relevancy and experience through volunteered customer information - McKean, John, 1956- (Hoboken, New Jersey : John Wiley & Sons, Incorporates, 2015)
Includes bibliographical references and index.
Description based on print version record.
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Keywords: Customer relations; Consumer behavior; Electronic books