Quality of experience engineering for customer added value services : from evaluation to monitoring - Mellouk, Abdelhamid; Cuadra-Sanchez, Antonio (London, England ; Hoboken, New Jersey : ISTE : Wiley, 2014)
Includes bibliographical references at the end of each chapters and index.
Description based on print version record.
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Keywords: Customer services -- Management; Customer services -- Quality control; Quality control -- Management; Total quality management -- Data processing; Electronic books