ProQuest (Firm), Antony, J., & Preece, D. (2002). Understanding, managing, and implementing quality: Frameworks, techniques and cases. London: Routledge.
Chicago Style CitationProQuest (Firm), Jiju Antony, and David Preece. Understanding, Managing, and Implementing Quality: Frameworks, Techniques and Cases. London: Routledge, 2002.
MLA CitationProQuest (Firm), Jiju Antony, and David Preece. Understanding, Managing, and Implementing Quality: Frameworks, Techniques and Cases. London: Routledge, 2002.
Warning: These citations may not always be 100% accurate.