Harmon, P., Davenport, T., Dierna, A., & Purdy, R. (2014). Business process change: A business process management guide for managers and process professionals (Third edition.). Waltham, Massachusetts: Elsevier.
Chicago Style CitationHarmon, Paul, Tom Davenport, Andrea Dierna, and Russell Purdy. Business Process Change: A Business Process Management Guide for Managers and Process Professionals. Third edition. Waltham, Massachusetts: Elsevier, 2014.
MLA CitationHarmon, Paul, Tom Davenport, Andrea Dierna, and Russell Purdy. Business Process Change: A Business Process Management Guide for Managers and Process Professionals. Third edition. Waltham, Massachusetts: Elsevier, 2014.
Warning: These citations may not always be 100% accurate.