Service innovation organizational responses to technological opportunities & market imperatives - Hull, Frank M.; Tidd, Joseph, 1960-; ProQuest (Firm) (London : Imperial College Press, 2003)
Includes bibliographical references (p. 391-427) and index.
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Keywords: Customer services -- Technological innovations; Service industries -- Technological innovations; Electronic books