APA Citation

McLean, D. (. C. (2013). Integrated measurement-- KPIs and metrics for ITSM: A narrative account. Ely, Cambridgeshire: IT Governance Publishing.

Chicago Style Citation

McLean, Daniel (ITSM Consultant). Integrated Measurement-- KPIs and Metrics for ITSM: A Narrative Account. Ely, Cambridgeshire: IT Governance Publishing, 2013.

MLA Citation

McLean, Daniel (ITSM Consultant). Integrated Measurement-- KPIs and Metrics for ITSM: A Narrative Account. Ely, Cambridgeshire: IT Governance Publishing, 2013.

Warning: These citations may not always be 100% accurate.