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|a HF5415.5
|b .G753 2001
|
| 082 |
0 |
4 |
|a 658.8/12
|2 21
|
| 100 |
1 |
|
|a Griffin, Jill.
|
| 245 |
1 |
0 |
|a Customer winback
|h [electronic resource] :
|b how to recapture lost customers and keep them loyal /
|c Jill Griffin and Michael W. Lowenstein ; foreword by Don Peppers and Martha Rogers.
|
| 250 |
|
|
|a 1st ed.
|
| 260 |
|
|
|a San Francisco :
|b Jossey-Bass,
|c c2001.
|
| 300 |
|
|
|a xxii, 314 p. :
|b ill.
|
| 490 |
1 |
|
|a The Jossey-Bass business & management series
|
| 504 |
|
|
|a Includes bibliographical references (p. 291-301) and indexes.
|
| 533 |
|
|
|a Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
|
| 650 |
|
0 |
|a Customer loyalty.
|
| 650 |
|
0 |
|a Customer services.
|
| 650 |
|
0 |
|a Customer relations.
|
| 655 |
|
4 |
|a Electronic books.
|
| 700 |
1 |
|
|a Lowenstein, Michael W.,
|d 1942-
|
| 710 |
2 |
|
|a ProQuest (Firm)
|
| 830 |
|
0 |
|a Jossey-Bass business & management series.
|
| 856 |
4 |
0 |
|u https://ebookcentral.proquest.com/lib/matrademy/detail.action?docID=120499
|z Click to View
|
