The little book of big customer satisfaction measurement - Rao, Ajit (Los Angeles, [California] : SAGE, 2012)
Includes bibliographical references.
Description based on online resource; title from PDF title page (EBL, viewed December 1, 2016).
Electronic reproduction. Ann Arbor, MI : ProQuest, 2016. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Keywords: Consumer satisfaction; Electronic books