APA Citation

Rao, A. (2012). The little book of big customer satisfaction measurement. Los Angeles, [California]: SAGE.

Chicago Style Citation

Rao, Ajit. The Little Book of Big Customer Satisfaction Measurement. Los Angeles, [California]: SAGE, 2012.

MLA Citation

Rao, Ajit. The Little Book of Big Customer Satisfaction Measurement. Los Angeles, [California]: SAGE, 2012.

Warning: These citations may not always be 100% accurate.