Benjamin, S. F. (2008). Perfect Phrases for Dealing with Difficult people: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations, and Challenging Personalities (McGraw-Hill Education Special Edition.). New York: McGraw-Hill.
Chicago Style CitationBenjamin, Susan F. Perfect Phrases for Dealing With Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations, and Challenging Personalities. McGraw-Hill Education Special Edition. New York: McGraw-Hill, 2008.
MLA CitationBenjamin, Susan F. Perfect Phrases for Dealing With Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations, and Challenging Personalities. McGraw-Hill Education Special Edition. New York: McGraw-Hill, 2008.