Gallo. (2012). The Apple experience: The secrets of delivering insanely great customer service. New York: McGraw - Hill.
Chicago Style CitationGallo. The Apple Experience: The Secrets of Delivering Insanely Great Customer Service. New York: McGraw - Hill, 2012.
MLA CitationGallo. The Apple Experience: The Secrets of Delivering Insanely Great Customer Service. New York: McGraw - Hill, 2012.
Warning: These citations may not always be 100% accurate.