APA Citation

Evension, R. (2011). Customer services training 101: Quick and easy technique that get great results (2nd ed.). Broadway, New York: American Management Association.

Chicago Style Citation

Evension, Renee. Customer Services Training 101: Quick and Easy Technique That Get Great Results. 2nd ed. Broadway, New York: American Management Association, 2011.

MLA Citation

Evension, Renee. Customer Services Training 101: Quick and Easy Technique That Get Great Results. 2nd ed. Broadway, New York: American Management Association, 2011.

Warning: These citations may not always be 100% accurate.