APA Citation

Seth, & Seth. (2005). Creating customer delight: The how and why of CRM. Selangor: Unipressl Publications.

Chicago Style Citation

Seth, and Seth. Creating Customer Delight: The How and Why of CRM. Selangor: Unipressl Publications, 2005.

MLA Citation

Seth, and Seth. Creating Customer Delight: The How and Why of CRM. Selangor: Unipressl Publications, 2005.

Warning: These citations may not always be 100% accurate.