APA Citation

Patterson. (2002). Crucial conversations: Tools for talking when stakes are high. New York: Mc-Graw Hill.

Chicago Style Citation

Patterson. Crucial Conversations: Tools for Talking When Stakes Are High. New York: Mc-Graw Hill, 2002.

MLA Citation

Patterson. Crucial Conversations: Tools for Talking When Stakes Are High. New York: Mc-Graw Hill, 2002.

Warning: These citations may not always be 100% accurate.