APA Citation

Brown. (1999). Strategic customer care: An evolutionary approach to increasing customer value and profitability. Ontario: John Wiley & Sons Canada.

Chicago Style Citation

Brown. Strategic Customer Care: An Evolutionary Approach to Increasing Customer Value and Profitability. Ontario: John Wiley & Sons Canada, 1999.

MLA Citation

Brown. Strategic Customer Care: An Evolutionary Approach to Increasing Customer Value and Profitability. Ontario: John Wiley & Sons Canada, 1999.

Warning: These citations may not always be 100% accurate.